Privacy Policy

1. Who We Are

Luzarcan Group Inc. (“Luzarcan,” “Company,” “we,” “our,” or “us”) is a Florida-based company providing packaging supplies, packing and crating support, pallet and shipping preparation, labeling assistance, sourcing, logistics support, and related products and services for commercial, institutional, procurement, and government clients.

Phone: +1 888-307-5892
Email: [email protected]
Website: https://luzarcangroup.com

This Privacy Policy explains how we collect, use, disclose, retain, and protect information submitted through our website, forms, email communications, telephone communications, text messaging services, quote requests, supplier inquiries, and other business interactions.

2. Information We May Collect

Personal and Business Information

We may collect information that you voluntarily provide, including:

• First and last name
• Company, agency, or organization name
• Email address
• Phone number
• Delivery or service location
• Billing or shipping information, when applicable
• Product or service requirements
• Quote or project details
• Procurement-related information
• Supplier or contractor information
• Any other information you voluntarily provide

Technical Information

Our website and service providers may automatically collect limited technical information, including:

• IP address
• Browser type
• Device type
• Operating system
• Referring pages
• Pages visited
• Date and time of access
• Cookies and similar usage information

Communication Information

We may collect and maintain information relating to your communications with us, including:

• Website inquiry history
• Email communication preferences
• SMS opt-in and opt-out status
• SMS consent records
• Customer service communications
• Quote, scheduling, order, delivery, or service communications

3. How We Use Information

We may use collected information to:

• Respond to inquiries and requests
• Prepare quotes, estimates, or proposals
• Evaluate product and service requirements
• Communicate with customers, buyers, suppliers, contractors, procurement teams, or government representatives
• Schedule consultations, deliveries, appointments, or services
• Provide order, project, delivery, and service updates
• Provide customer service and operational support
• Maintain internal business and compliance records
• Improve our website, communications, products, and services
• Protect the security and integrity of our website and business operations
• Comply with contractual, regulatory, and legal obligations
• Send marketing or promotional communications only when appropriate consent has been provided

Luzarcan Group Inc. does not sell personal information.

4. SMS Communications and Consent

When you provide your phone number and voluntarily select the applicable consent checkbox, you agree to receive text messages from Luzarcan Group Inc. according to the consent you provide.

SMS messages may include:

• Responses to your inquiry
• Quote or estimate information
• Appointment or scheduling information
• Order, delivery, project, or service updates
• Customer service communications
• Follow-up communications related to products or services you requested
• Marketing or promotional messages only when separate and appropriate consent has been provided

Message frequency may vary depending on your inquiry, transaction, project, service, or communication preferences.

Message and data rates may apply.

Reply HELP for assistance.

Reply STOP at any time to unsubscribe from future text messages.

Consent to receive text messages is not a condition of purchase.

You may also contact us at [email protected] or +1 888-307-5892 for assistance regarding SMS communications.

5. Mobile Information Sharing Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories described in this Privacy Policy exclude text messaging originator opt-in data and consent. Text messaging opt-in data, consent records, and mobile information will not be shared with any third parties or affiliates for their own marketing or promotional purposes.

Luzarcan Group Inc. does not sell, rent, distribute, or otherwise disclose mobile phone numbers collected for SMS communications.

Mobile information may be processed only by service providers that support the technical delivery of our communications, such as telecommunications, CRM, customer support, or SMS platform providers. These providers may use the information only as necessary to perform services on our behalf and may not use it for their own marketing purposes.

6. Information Sharing

Luzarcan Group Inc. does not sell personal information submitted through this website.

We may share information internally with authorized personnel responsible for sales, operations, logistics, sourcing, customer support, procurement, compliance, or government-related inquiries.

We may also share information with trusted service providers that assist us with:

• Website hosting
• Website security
• Form processing
• CRM management
• Email communications
• Telephone and SMS delivery
• Customer support
• Data storage
• Business operations

These providers are authorized to use information only as necessary to provide services on our behalf and are expected to protect it appropriately.

We may also disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to legal process or lawful government requests
• Protect our rights, property, operations, or users
• Investigate suspected fraud, abuse, or security incidents
• Enforce agreements or resolve disputes

SMS opt-in data and consent are subject to the additional restrictions stated in Section 5 of this Privacy Policy.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Support website functionality
• Improve website performance
• Analyze website traffic
• Understand how visitors use the website
• Protect against fraudulent or unauthorized activity
• Improve the user experience

You may disable or restrict cookies through your browser settings. However, certain website features may not function properly when cookies are disabled.

8. Data Security

We use reasonable administrative, technical, and operational safeguards designed to protect information submitted through our website and communications.

These safeguards may include:

• SSL encryption
• Secure website hosting
• Access controls
• Password protection
• Restricted access to business systems
• Internal information-handling procedures
• Security measures implemented by our service providers

Although we take reasonable measures to protect information, no internet transmission, communication platform, or electronic storage system can guarantee absolute security.

9. Data Retention

We retain personal and business information only for as long as reasonably necessary to:

• Respond to inquiries
• Provide requested products or services
• Maintain business and transaction records
• Support operational follow-up
• Maintain consent and communication records
• Comply with legal, contractual, tax, regulatory, and compliance obligations
• Resolve disputes
• Enforce agreements
• Protect our legitimate business interests

Information that is no longer reasonably required may be deleted, anonymized, or securely retained when required by law.

10. Your Rights and Choices

Depending on applicable law and the nature of your relationship with us, you may have the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent for marketing communications
• Opt out of SMS communications
• Ask questions regarding how your information has been used
• Request that we update your communication preferences

To submit a privacy-related request, contact:

Email: [email protected]
Phone: +1 888-307-5892

We will review reasonable requests in accordance with our legal, contractual, operational, and recordkeeping obligations.

11. Email and Marketing Preferences

You may opt out of marketing emails by using the unsubscribe instructions included in the communication or by contacting us at [email protected] .

Opting out of marketing communications will not prevent us from sending non-promotional communications relating to an inquiry, quote, transaction, order, delivery, project, service, legal notice, or existing business relationship.

12. Third-Party Links

Our website may contain links to third-party websites, platforms, or services.

Luzarcan Group Inc. is not responsible for the privacy, security, content, or information-handling practices of third-party websites. You should review the privacy policy of each third-party website or service you visit.

13. Children’s Privacy

Our website and services are intended for business, procurement, institutional, government, and general commercial use.

They are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 through this website.

If we become aware that information has been collected from a child under 13, we will take reasonable steps to delete it.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, communications, services, business operations, technology, or legal requirements.

Any revised version will be published on this page with an updated effective date.

15. Contact Information

For questions, requests, or concerns regarding this Privacy Policy or information you have submitted, contact: